Frequently Asked Questions

Our analytics tools are designed specifically for the unique needs of educational institutions. Unlike generic analytics platforms, we focus on metrics that matter in education: learning progression, student engagement patterns, course completion rates, and educational outcome measurements. We understand the complexities of educational data and provide insights that help improve teaching methodologies and student success rates.

Implementation typically takes between 2-6 weeks, depending on the complexity of your existing platform and the scope of analytics you require. Our process includes initial assessment, custom integration, dashboard configuration, and team training. We work closely with your technical team to ensure minimal disruption to your ongoing educational activities during the implementation phase.

Absolutely. Data security and privacy are our top priorities. We are fully GDPR compliant and implement industry-leading security measures including data encryption, secure data centres, and strict access controls. All student data is anonymised for analytics purposes, and we provide comprehensive audit trails. Our Cyprus-based operations ensure EU data protection standards are maintained throughout our service delivery.

Yes, we specialise in integrating with popular learning management systems including Moodle, Canvas, Blackboard, and many others. Our team has extensive experience with educational platform APIs and can create custom connectors if needed. We ensure seamless data flow between your existing systems and our analytics platform without disrupting your current workflows.

We provide comprehensive ongoing support including technical assistance, regular system updates, user training sessions, and strategic consultation on optimising your analytics usage. Our support team is available during business hours (Monday-Friday, 11:00-20:00 Cyprus time) via email and phone. We also offer quarterly review sessions to help you maximise the value of your analytics investment.

Our predictive models are built using proven machine learning algorithms and are continuously refined based on educational outcomes data. We validate our predictions against actual student performance and regularly update our models to improve accuracy. We also provide confidence intervals with our predictions and clearly communicate the limitations and appropriate use cases for predictive insights.

Yes, we create role-specific dashboards tailored to different users within your institution. Administrators might see institution-wide performance metrics, whilst educators focus on their specific courses and student groups. We can configure access controls, customise data visualisations, and create automated reports that are relevant to each user role's responsibilities and decision-making needs.

We provide comprehensive data export capabilities to ensure you maintain access to your analytics data. Upon service termination, we offer a transition period during which you can export all reports, dashboards, and processed analytics data in standard formats. We also provide technical assistance to help you migrate to alternative solutions if needed. All data is securely deleted from our systems according to our retention policy and your instructions.